Lifetime Warranty on all Luno Gear:

All Luno products are backed by a lifetime warranty against manufacturing defects.

The Lifetime Coverage does not cover:

• Normal wear and tear.
• Unauthorized modifications or repairs.
• Improper use, misuse, neglect, or maintenance.
• Damage from use outside the product’s intended purpose.

Warranty Registration Guidelines:

• All gear must be registered within 60 days of purchase
• You will need your proof of purchase and up to date contact information to register for your warranty
  

REGISTER FOR YOUR LIFETIME WARRANTY HERE

Warranty Process:

1. Submit a warranty application here. 
2. If approved, Luno will repair or replace the item at our discretion.
3. You must return all original mattress components (mattress, head support bridges [if applicable], air pump/air roll bag, carrying case) to receive a replacement.
4. Warranty processing can take 2 to 4 weeks, depending on the season.

When processing a valid warranty claim on a discontinued product, we will:

1. First attempt to repair the product.
2. If repair isn’t possible, replace it with the closest current equivalent.
3. If neither repair nor replacement is possible, we will issue 100% store credit, including reimbursement for any purchased Lifetime Warranty.

Shipping:

• Free shipping on warrantied items within the U.S., Canada, Australia, and New Zealand.
• If you accidentally send back a non-Luno item, you're responsible for providing a prepaid return label within 1 week. Otherwise, the item will be disposed of.

Mattress Lifetime Warranty:

• Covers all damage (e.g., punctures, pet damage, accidents).
• Applies for the lifetime of the mattress.
• Replacement provided for any reason, once.

Lifetime Warranty Details

• Lifetime warranties cannot be used more than once, even on the replacement item.
• Lifetime warranty does not cover return shipping on non-warranty returns.
• Lost or stolen items are not covered under lifetime warranty; products must be returned to qualify.

Need to File a Warranty Claim?

Fill out our official warranty application form here to get started. A member of our Customer Success Team will be in touch shortly.